Privacy Policy

Last updated: March 1st, 2024
You are on Régine Cafe’s website. This website’s address is


1/ General Information

This privacy policy sets out how Régine Cafe uses and protects the information you provide to us when you use this website and our products/services.
Protecting your privacy is important to us. If we ask you to provide certain information when using this site, you can be assured that it will only be used in accordance with this privacy policy.
The security of personal information is important. We have implemented tools and measures to secure the information we collect online.

2 / Consent

How do we obtain your consent?

When you visit the site, you will be asked to give your explicit consent (at the bottom of the screen). By accepting, you agree to our privacy policy. You will only see this consent request again if you have deleted the cookies (see section 3) on the browser (e.g. Chrome or Microsoft Edge) you are using.

What rights do you have over your data?

You can request a copy of the personal data we have about you.

How can I withdraw my consent?

If, after having given us your consent, you change your mind, you can request the deletion of your personal data. This does not apply to data stored for administrative, legal, or security purposes.

3 / Cookies

Le site internet de Régine Cafe utilise des cookies, c’est une pratique standard pour tous les sites Web.

What are cookies?

Cookies are small data files located on your computer and other mobile devices (smartphones or tablets) that collect information when you browse a website. They are used to “remember” the information collected. Cookies are essential to the efficient operation of our website and to improve your browsing and shopping experience.

What information is collected by cookies?

Most cookies collect information about the browsing and purchasing behavior of people who access this website via the same computer or device. This includes information about your location, language preference, pages viewed, and products viewed or purchased.
This enables us to offer you a better experience, for example by displaying products that you have recently viewed, using your location to estimate taxes and delivery costs, etc.

How to deactivate cookies?

You can deactivate cookies. To do it, you need to modify your browser settings (Firefox, Chrome, Internet Explorer, etc.).
If you deactivate only third-party cookies, you’ll still be able to shop on this site. However, if you disable all cookies, you will no longer be able to make purchases.

4 / Personal Data We Collect

What information is collected?

When you browse our online shop, we automatically receive the Internet Protocol (IP) address of your computer, which enables us to obtain more details about the browser and operating system you are using.
If you request a password reset, your IP address will be included in the reset e-mail.
When you purchase from our website, we also ask you to provide information including your name, billing address, delivery address, e-mail address, telephone number, and possibly account details such as login and password.
Payment/credit card data is stored securely, by our partner Global Payments.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

How is the information used?

This information is used to :

  • Send you account and order information
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Configure your online shopping account
  • Comply with any legal obligations, such as calculating taxes
  • Improve our online shop offerings

How and for how long is the information stored?

We use the WordPress and Woocommerce online e-commerce platform, which enables us to sell our services and products to you.
Your data is stored in the WordPress data storage system and databases, and in the WordPress and Woocommerce application. Your data is stored on a secure server protected by a firewall.
We generally keep your information for as long as we need it for the purpose for which we collect it, or for legal and commercial reasons. For example, we keep order information on file for one year for tax and accounting purposes. This includes your name, e-mail address, and billing and shipping addresses.
However, for security reasons, we delete your personal data on the website server 2 years after your last visit and your orders after one year.
All users can view, modify, or delete their personal information at any time (except their username).

Disclosure of Personal Information

We may disclose your personal information if we are required to do so by law.

5 / Third-Party Services

In general, the third-party suppliers we use will only collect, use, and disclose your information as necessary to perform the services they provide to us.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
Concerning these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
Keep in mind that some suppliers may be located, or have facilities located, in a jurisdiction other than yours or ours. Therefore, if you decide to proceed with a transaction that requires the services of a third-party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the U.S., your information used to complete the transaction could be disclosed under U.S. law, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

6 / External Links

You may leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of such other sites and recommend that you read their privacy policies carefully.

7 / Contact Form and Comments

When you leave a comment or fill in the contact form on our site, the data entered in the form, as well as your IP address and your browser’s user agent, are collected to help us detect undesirable comments. Visitor comments can be checked using an automated spam detection service.
An anonymized string created from your e-mail address (also known as a hash) may be sent to the Gravatar service to verify your use of the service. Gravatar’s privacy policy is available here: Once your comment has been validated, your profile photo will be publicly visible next to your comment.

8 / Security and protection of personal data

The person responsible for the personal data protection policy at Régine Cafe is: Pierre-Luc Chevalier, owner.
Per Quebec’s Bill 25, we have implemented a policy and practices on the governance of personal information, as well as a plan in the event of a leak of personal information.
To protect your personal data, we take reasonable precautions and follow industry best practices. Your data is stored on a secure server protected by a firewall. We have several security measures in place to safeguard and secure the information we collect, such as security extensions, two-factor identification for site administrators, etc.
In the event of a leak of personal information, and per Bill 25, we will notify any person whose information may have been affected.

9 / Age of Consent

By using this site, you declare that you have reached the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.

10 / Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time.
Changes and clarifications will take effect immediately upon posting them on the website.
If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our online store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

11 / Questions and Contact Information

If you have any questions about your personal data or this privacy policy, please contact the person responsible for the personal data protection policy at Régine Cafe : Pierre-Luc Chevalier, owner, [email protected].